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State defends troubled NC Medicaid software

By Associated Press
Published On: Dec 10 2013 06:21:56 PM CST
RALEIGH -

The technology chief at the N.C. Department of Health and Services says the agency's new $255 million computer system for processing Medicaid claims is working well, despite a critical audit and complaints from medical professionals.
   
Chief Information Officer Joe Cooper told legislators Tuesday that the state staffers overseeing the NC Tracks system should be "congratulated on seeing this project through a successful launch." Cooper said the agency is constantly making improvements to the system, but that on the whole it is performing well.
   
That assessment is in sharp contrast to an audit of the NC Tracks system released Monday by State Auditor Beth Wood. The audit said NC Tracks continues to fall short on addressing defects months after coming online in July and on completing government-mandated changes on time.


   
Chief Information Officer Joe Cooper told legislators Tuesday that the state staffers overseeing the NC Tracks system should be "congratulated on seeing this project through a successful launch." Cooper said the agency is constantly making improvements to the system, but that on the whole it is performing well.
   
That assessment is in sharp contrast to an audit of the NC Tracks system released Monday by State Auditor Beth Wood. The audit said NC Tracks continues to fall short on addressing defects months after coming online in July and on completing government-mandated changes on time.